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Returns

Misshipped or Defective Products
If your product is defective at the time of delivery, or you received the wrong item, please call (888) 427-2215 with details or use our online support form. We will email or mail you a free Return Label to use for returning the merchandise and send you out a replacement product at no cost.

We Provide a 30-day Limited warranty
Should your product prove defective in the first 30 days, please call us at 888.427.2215 to initiate an RMA. You can trigger this request from the support menu above. No warranty is provided after 30 days.

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Special Offer to New Customers
Any new customer with Vocera can receive a FREE half day on-site support session[1]. For more information, call us at 888.427.2215 (Option 2), or click here to submit a request. 

[1]Some restrictions apply

Institutional Orders and Bulk Orders
We are pleased to accept purchase orders from accredited hospitals, educational institutions, libraries, state and federal governmental agencies, and corporate organizations based in the USA. Click here for volume pricing. Payment can be made only in US dollars, checks must be drawn on US banks; you must be able to take delivery at an address in the USA. Please call use at 888.427.2215×124 for a quote.

Availability
Note, headsets are custom fabricated to make them Vocera-ready. Availability is variable based on customer demand. In some cases order turnaround can be 2-3 weeks.

Canada or International Orders
Minimum international order is $500 (US). Please call us for international shipping/handling rates at 888.427.2215×124.